Gateway 9315 Manuale Utente Pagina 1

User GuideGateway 9315 Server

5www.gateway.comSystem boardConnectors - right sideCPU 1 socketIDE powerconnectorCPU 1 fan headerCPU 2 socket+12V CPU power connectorFan board connect

95www.gateway.comTo recover the old BIOS:1 Turn on or restart the server.2 Press and hold CTRL+HOME. The old BIOS is recovered.To manually recover the

96www.gateway.com5 Insert a DOS-bootable USB disk-on-key or DOS-bootable CD containing a valid BIOS image.6 Reconnect the power cords and turn on the

97www.gateway.comResetting the BIOSYou can use two methods to clear all BIOS Setup settings and return them to the factory defaults: Press the power

98www.gateway.com7 Place a jumper across the Force Erase pins (1-2) of jumper J1H5 (CMOS Clr).8 Reconnect the power cords and turn on the server. The

99www.gateway.com3 Remove the jumper across pins 2-3 of jumper J1H2 (Pass Clr), then place the jumper across pins 1-2.4 Reconnect the power cords and

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Chapter 6101Troubleshooting Getting telephone support and training Interpreting error messages and codes TroubleshootingIf the suggestions in this

102www.gateway.comTelephone supportBefore calling Gateway Customer CareIf you have a technical problem with your server, follow these recommendations

103www.gateway.comTelephone supportGateway offers a wide range of customer service, technical support, and information services.Telephone numbersYou c

104www.gateway.comSafety guidelinesWhile troubleshooting your server, follow these safety guidelines: Never remove the top panel while your server is

6www.gateway.comConnectors - left sidePCI riser card (low-profile)PCI riser card (full-height)DIMM slotsBatteryMouse (top)andKeyboardSerial port A hea

105www.gateway.comError messagesThese messages often indicate procedural errors such as typing an incorrect keystroke or trying to save a file to a wr

106www.gateway.com If you do not know the password, you may need to reinstall the software you are trying to access. System startup passwords are st

107www.gateway.comTroubleshootingFirst stepsTry these steps first before going to the following sections: Make sure that the power cord is connected

108www.gateway.com Remove the top panel by following the instructions in “Opening the server case” on page 38, then make sure that all cables inside

109www.gateway.com4 System board timer not operational. Possible system board malfunction. To eliminate the possibility of an add in-card problem, rem

110www.gateway.comLED informationThe system board in this server includes LEDs that can assist you in troubleshooting your system. See the following t

111www.gateway.comPOST code checkpointsThe following table shows the checkpoints, LED codes, and task description of events that may occur during the

112www.gateway.com0E GGGOffTesting and initialization of different Input Devices. Also, update the Kernel Variables.Trap the INT09h vector, so that th

113www.gateway.com52 Off R G R Update CMOS memory size from memory found in memory test. Allocates memory for Extended BIOS Data Area from base memory

114www.gateway.comBootblock initialization code checkpointsThe Bootblock initialization code sets up the chipset, memory, and other components before

7www.gateway.comGetting HelpIn addition to your operating system’s documentation, you can use the following information resources to help you use your

115www.gateway.comBootblock recovery code checkpointsThe bootblock recovery code gets control when the BIOS determines that a BIOS recovery needs to o

116www.gateway.comEF OOOGRead error occurred on media. Jump back to checkpoint EB.F0 RRRRSearch for pre-defined recovery file name in root directory.F

117www.gateway.comDIM code checkpointsThe Device Initialization Manager (DIM) gets control at various times during BIOS POST to initialize different s

118www.gateway.comBIOSThe settings in the BIOS Setup utility are not retained Replace the CMOS battery. For instructions, see “Replacing the CMOS bat

119www.gateway.comExpansion cardsYour server does not recognize an expansion card Restart your server. Make sure that you have installed the necessa

120www.gateway.comThe master boot record is corrupted In a Windows network operating system, repair the master boot record using FDISK.To repair the

121www.gateway.comYour modem does not dial or does not connect Make sure that your server is connected to the telephone line and the telephone line h

122www.gateway.comYour 56K modem does not connect at 56KCurrent FCC regulations restrict actual data transfer rates over public telephone lines to 53K

123www.gateway.comA horizontal line or wire is visible across the monitor screenThe monitor may use thin damper wires, located approximately 1/3 of th

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Appendix A125Server SpecificationsThe following specifications are for the standard configuration. Your server may contain optional equipment. All spe

126www.gateway.comSystem specificationsCase size26.46 × 16.93 × 1.7 inches (67.21 × 43 × 4.32 cm) (without handles)WeightVaries by configuration. A fu

127www.gateway.comSystem board specificationsProcessorDual socket 604 package800 MHz front side busSupports as many as two Intel Xeon CPUs (2.8 GHz mi

128www.gateway.comEnvironmental specificationsThe following specifications identify maximum environmental conditions. At no time should the server run

129www.gateway.comAdditional specificationsFor more information about your server, such as memory size, hard drive size, and processor type, visit Gat

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Appendix B131BIOS SettingsIf you ever need to restore your BIOS settings, such as after a system board change, a record of the settings will make the

132www.gateway.comTo view all BIOS settings:1 Restart your server2 Press F2 when the Gateway logo screen appears during startup. The BIOS Setup utilit

133www.gateway.comMax CPUID Value Limit EnabledDisabledHyper-Threading TechnologyEnabledDisabledIntel Speed Step™ Tech AutomaticDisabledIDE Configurat

134www.gateway.comSecondary IDE Slave Selects IDE Device Configuration submenu with additional device details/settingsThird IDE Master Selects IDE Dev

Chapter 29Setting Up Your Server Using your server safely Installing your server into a cabinet Starting and turning off your server Setting up yo

135www.gateway.comSerial Port B Address Disabled3F8/IRQ42F8/IRQ33E8/IRQ42E8/IRQ3USB ConfigurationUSB Devices Enabled (List of USB devices detected by

136www.gateway.comOnboard NIC 1 ROM DisabledEnabledOnboard NIC 2 (Right) DisabledEnabledOnboard NIC 2 ROM DisabledEnabledSlot 1 Option ROM DisabledEna

137www.gateway.comDIMM 3B (Information) InstalledNot InstalledDisabledSpareExtended Memory Test 1 MB1 KBEvery LocationDisabledMemory Retest EnabledDis

138www.gateway.comScan User Flash Area DisabledEnabledBoot Device Priority1st Boot Device Varies (Specifies boot sequence from the available devices.

139www.gateway.com1st Drive Varies (Specifies boot sequence from the available devices.)nth Drive Varies (Specifies boot sequence from the available d

140www.gateway.comSecure Mode Hot Key (Ctrl-Alt-)[Z][L]Secure Mode Boot DisabledEnabledFront Panel Switch Inhibit DisabledEnabledNMI Control DisabledE

141www.gateway.comSerial Console FeaturesBIOS Redirection Port DisabledSerial ASerial BBaud Rate 960019.2K38.4K57.6K115.2KFlow Control No Flow Control

142www.gateway.comFSB Error Logging DisabledEnabledHublink Error Logging DisabledEnabledServer (Cont’d)Assert NMI or SERR DisabledEnabledAssert NMI or

143www.gateway.comThe following 2nd level submenus are accessed from the submenu indicated in the first column.PXE OS Boot Timeout Disabled5 minutes10

144www.gateway.com3rd and 4th ATA Channels A1-3rd/A2-4th MA1-4th/A2-3rd MNoneBIOS submenu BIOS 2nd level submenuSetting ValueIDE Configuration (Cont’d

10www.gateway.comSetting up the hardwareTo make sure that your working environment is safe: Use a clean, dry, flat, stable surface for your server. A

145www.gateway.comPIO Mode Auto01234DMA Mode AutoSWDMA 0-2MWDMA 0-2UWDMA 0-5S.M.A.R.T. AutoDisabledEnabled32Bit Data Transfer DisabledEnabledBIOS subm

146www.gateway.comEmulation Type AutoFloppyForced FDDHard DiskCDROMDevice #n Displayed if a device is detected. Includes a DeviceID string returned by

Appendix C147Safety, Regulatory, and LegalInformation Safety information Legal and Regulatory Information

148www.gateway.comImportant safety informationYour Gateway system is designed and tested to meet the latest standards for safety of information techno

149www.gateway.comImportant Do not use Gateway products in areas classified as hazardous locations. Such areas include patient care areas of medical a

150www.gateway.comRegulatory compliance statementsUnited States of AmericaFederal Communications Commission (FCC)Unintentional emitter per FCC Part 15

151www.gateway.comThe United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic d

152www.gateway.comUsers should make sure, for their own protection, that the electrical ground connections of the power utility, telephone lines, and

153www.gateway.comLaser safety statementAll Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IE

154www.gateway.comNoticesCopyright © 2005 Gateway, Inc.All Rights Reserved7565 Irvine Center DriveIrvine, CA 92618-2930 USAAll Rights ReservedThis pub

11www.gateway.comProtecting from power source problemsSurge protectors, line conditioners, and uninterruptible power supplies can help protect your se

155www.gateway.comIndexAaccessoriessafety precautions 148ACPI runtime checkpoints 117add-in cardsee cardaddingsee installingremovingsee also installi

156www.gateway.comcleaningcase 26keyboard 27screen 27closingcase 39CMOS batterysee batteryconfiguration jumper 5, 6configuringonboard RAID 61RJ-45 ser

157www.gateway.comeSupport 129Exit menuBIOS Setup utility 92expansion cardsee cardFfan moduleconnector 5, 6location 4filling empty drive bays 64findin

158www.gateway.comport 3troubleshooting 120LLAN jack 3LEDdiagnostic 110indicators 2, 21information 110system board 110line conditioners 11locationCPU

159www.gateway.comLED 2, 21line conditioners 11main connector 5, 6protecting from surges 11reset button 2source problems 11static electricity 37surge

160www.gateway.comsetting uphardware 10operating system 24safety precautions 10, 26, 148settingsinitial hardware 24Setup utilitysee BIOS Setup utility

161www.gateway.comUuninterruptible power supply (UPS) 12updatingbaseboard management controller firmware 32BIOS 93firmware 32UPS 12USB portsinternal c

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A MAN 9315 1U USR GDE R0 01/05

12www.gateway.comUninterruptible power suppliesUse an uninterruptible power supply (UPS) to protect your server from data loss during a total power fa

13www.gateway.comMounting your server into a cabinetThe cabinet mounting hardware included with your server should be used with EIA-310-D standard 4-p

14www.gateway.comTo mount your server in a cabinet:1 Remove the two screws from each handle, then set the handles and screws aside.2 Align the slots i

iwww.gateway.comContents1 Checking Out Your Gateway Server. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1Front . . . . . .

15www.gateway.com4 Place a disk guide over the disk guide screw hole towards the back of the server.5 Install a small screw through the disk guide and

16www.gateway.com6 Attach a nut bar to the inside of the two back cabinet posts using medium screws, but do not completely tighten the screws (leave t

17www.gateway.com8 With the front of the server facing you, lift the server and insert it into the cabinet from the front, then position the disk guid

18www.gateway.comInstalling the bezelTo install the bezel:1 With the server pulled out from the cabinet, align the holes in the handle with the holes

19www.gateway.com6 Use a screw through each handle to secure the server to the cabinet posts.7 Remove the bezel lock keys from the inside of the bezel

20www.gateway.comStarting your serverBefore you start your server for the first time: Make sure that the server and monitor are plugged into a power

21www.gateway.comIf nothing happens when you press the power button: Make sure that the power cable is plugged in securely and that your surge protec

22www.gateway.comTurning off your serverEvery time you turn off your server, first shut down the operating system. You may lose data if you do not fol

23www.gateway.comConfiguring the RJ-45 serial portThe RJ-45 serial port connector can be configured to support either a Data Set Ready (DSR), or a Dat

24www.gateway.comSetting up the operating systemIf you ordered your server with the operating system already installed by Gateway, in most cases it is

iiwww.gateway.com4 Installing Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Preparing

Chapter 325Maintaining Your Server Caring for your server Recording the BIOS configuration Managing your server and network

26www.gateway.comCaring for your serverTo extend the life of your server: Be careful not to bump or drop your server. When transporting your server,

27www.gateway.com Use a damp, lint-free cloth to clean your server and other parts of your server system. Do not use abrasive or solvent cleaners bec

28www.gateway.comPreparing for system recoveryIf your system files are corrupted, you may not be able to start the server from the hard drive. Startup

29www.gateway.comSystem administrationGateway Systems ManagerGateway Systems Manager lets you manage multiple computers on a Windows™ network from a s

30www.gateway.com4 Type the password and press ENTER, then type it again and press ENTER.5 Save your changes and close the BIOS Setup utility.To remov

31www.gateway.comIdentifying your serverWhile you are working on a cabinet that contains several slim servers, it can be difficult to keep track of wh

32www.gateway.comUpdating the baseboard management controller firmwareThe baseboard management controller (BMC) performs several system management fun

33www.gateway.com3 When the System Companion CD menu opens, select the FRU/SDR utility.4 Select one of the following options (if in doubt, choose the

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iiiwww.gateway.comBefore calling Gateway Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102Telephone support .

Chapter 435Installing Components Opening and closing the server case Installing and replacing major server components

36www.gateway.comPreparing to install componentsSelecting a place to workWork on your server in an area that: Is clean (avoid dusty areas) Is a low-

37www.gateway.comPreventing static electricity dischargeThe components inside your server are extremely sensitive to static electricity, also known as

38www.gateway.comOpening the server caseBecause the components inside your server are extremely sensitive to static electricity, make sure that you fo

39www.gateway.com6 Press and hold the panel release button, then slide the top panel toward the back of the server about 1/2 inch.7 Lift the top panel

40www.gateway.com3 Slide the top panel toward the front of the server until it clicks into place.4 Replace the shipping screw (if required).5 Replace

41www.gateway.comRemoving and installing air ducts, air dams, and baffleYour server has been engineered to provide correct airflow in the chassis for

42www.gateway.comInstalling the processor air ductTo install the processor air duct:1 Place the processor air duct over the CPU sockets. The front edg

43www.gateway.com3 Pull up on the air baffle to remove it from the server chassis.Important Take note of the cable routing under and around the air ba

44www.gateway.comInstalling the air baffleTo install the air baffle:1 Place the air baffle into the chassis between the power supply and the hot-swap

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45www.gateway.comInstalling and removing drivesYour server’s basic configuration includes one CD or DVD drive and as many as three SATA fixed hard dri

46www.gateway.com5 Remove the rails from the diskette drive conversion kit carrier by removing the four screws that secure the rails to the carrier.6

47www.gateway.com8 Reattach the rails to the sides of the carrier with the four screws you previously removed.9 Open the connector on the back of the

48www.gateway.com12 Open the connector labeled Floppy Con on the backplane by pulling up on the connector cover.13 Insert the other end of the diskett

49www.gateway.comRemoving a diskette drive from the converted hard drive bayTo remove a diskette drive from the converted drive bay:1 Follow the instr

50www.gateway.comInstalling a CD or DVD driveTo install a CD or DVD drive:1 Follow the instructions in “Preventing static electricity discharge” on pa

51www.gateway.com6 Align the connector on the interposer board with the connector on the back of the CD or DVD drive, then attach the board to the dri

52www.gateway.comRemoving a CD or DVD driveTo removing a CD or DVD drive:1 Follow the instructions in “Preventing static electricity discharge” on pag

53www.gateway.comInstalling or replacing a hard driveUse this procedure to add or replace hard drives in a drive bay. Your server supports as many as

54www.gateway.com5 Remove the four screws that attach the plastic retention device or the previously installed hard drive to the drive carrier. Two sc

Chapter 11Checking Out Your GatewayServer Locating drives, ports, jacks, and controls Locating system board components Available help resources

55www.gateway.com9 If it is not already installed, connect the SATA power cable adapter (supplied with the fixed drive kit) to the 3x2 power supply ca

56www.gateway.com11 Connect the loose end of the data cable to the rear of the SATA drive.Air baffle tabAir baffle back cutoutAir baffle cutoutAir baf

57www.gateway.com12 Connect the SATA power cable adapter end(s) to the rear of the SATA drive.13 Reinstall the bezel, if required, by snapping it into

58www.gateway.comRemoving a fixed SATA hard driveUse these instructions only if you have installed the fixed drive kit.To remove a fixed SATA hard dri

59www.gateway.comInstalling a hot-swap hard driveTo install a hot-swap hard drive:1 Unlock the bezel (if necessary) and remove it by pulling it from t

60www.gateway.comIf you are adding a new drive, remove the four screws that secure the hard drive spacer to the drive tray, then remove the spacer fro

61www.gateway.comConfiguring your onboard RAID solutionYour server comes equipped with an onboard, chipset SATA RAID solution, which supports RAID lev

62www.gateway.com9 Press and hold the CTRL key, then press the E key. The RAID BIOS console will open.10 Configure the RAID options, then exit the RAI

63www.gateway.com5 Press the SPACEBAR to select the array. The Logical Drive Configuration screen opens.6 Select the physical drives to associate with

64www.gateway.comFilling empty drive baysEmpty drive bays in the server must be filled by filler panels, empty drive carriers, or empty drive trays, a

2www.gateway.comFrontControl panelHard driveControl panelCD or DVDdriveHard driveHard driveSystem fault LEDHard drive activity LEDVideo portLAN 1 acti

65www.gateway.comInstalling memoryYour server supports from 256 MB to 12 GB* of total DDR333 or DDR266 memory. Supported DIMM sizes include 256MB, 512

66www.gateway.comMemory online sparingThe chipset on the system board in the Gateway 9315 supports memory online sparing, which can provide a way to p

67www.gateway.commaintained as a spare, only 75% of the installed memory is usable. For example, if six 2 GB DIMMs are installed, only four are active

68www.gateway.com6 Turn on the server, then make sure that the operating system completely loads. If you receive an error, see “Memory” on page 120.7

69www.gateway.comRemoving and Installing PCI expansion cardsRemoving and installing the PCI riser assemblyTo remove and install the PCI riser assembly

70www.gateway.com5 If you are installing or replacing a PCI expansion card, follow the instructions in “Removing and installing a PCI expansion card”

71www.gateway.comRemoving and installing a PCI expansion cardTo remove and install a PCI expansion card:1 Follow the instructions in “Preventing stati

72www.gateway.com8 Install the PCI riser assembly back into the server by following the instructions in “Removing and installing the PCI riser assembl

73www.gateway.com5 Push back on the blue release lever at the end of the PCI riser connector. While holding the lever back, push firmly on the other e

74www.gateway.com9 Slide the PCI riser connector to the right to lock it into place, then release the blue locking lever.10 Install PCI expansion card

3www.gateway.comBackI/O panelLow-profile PCI expansion cardI/O panelFull-height PCI expansion cardPower supplyPower connectorSerial numberVideo portUS

75www.gateway.comReplacing a system fanTo replace the fan module:1 Follow the instructions in “Preventing static electricity discharge” on page 37. Ma

76www.gateway.comInstalling a processorThe 9315 server is compatible with Intel® Xeon processors with a front side bus frequency of 800 MHz and a mini

77www.gateway.com5 If you are installing a processor, proceed to Step 7.- OR -If you are replacing a processor, loosen the four captive screws on the

78www.gateway.com7 If you are installing a second processor for the first time, remove the air dam from the processor air duct.8 Before inserting the

79www.gateway.com9 Install the new processor into the CPU socket, then press the processor locking lever down until it lays flat against the CPU socke

80www.gateway.comReplacing the power supplyTo replace the power supply:1 Follow the instructions in “Preventing static electricity discharge” on page

81www.gateway.com6 Lift the front edge of the power supply, then pull it toward the front of the server to disengage it from the retention clips at th

82www.gateway.comInstalling or replacing the hot-swap backplaneYour server may not have a hot-swap backplane. If your server was ordered with fixed dr

83www.gateway.com7 Loosen the blue captive screw on the right side of the backplane, then slide the backplane to the right until it stops.8 Lift the b

84www.gateway.comReplacing the CMOS batteryIf the server clock does not keep time or the settings in the BIOS Setup utility are not saved when you tur

4www.gateway.comInteriorDIMM slotsPCI riser assemblyPower supplyCPU 1 socketProcessor air ductCPU 2 socketDrive baysFan module

85www.gateway.com7 Push the battery retention clip away from the battery until the battery lifts up, then remove the old battery. You can use a screwd

86www.gateway.comReplacing the control panelTo replace the control panel:1 Follow the instructions in “Preventing static electricity discharge” on pag

87www.gateway.com6 Slide the replacement control panel into the server far enough to connect the front panel and USB cables. If you disconnected the c

88www.gateway.comReplacing the system boardTo replace the system board:1 Follow the instructions in “Preventing static electricity discharge” on page

89www.gateway.com9 Slide the system board toward the front of the server. If the board is difficult to move, push on the back I/O port panel for added

90www.gateway.com13 Reinstall the memory by following the instructions in “Installing memory” on page 65.14 Reinstall the processors by following the

Chapter 591Using the BIOS Setup Utility Opening the BIOS Setup utility Updating the BIOS Resetting the BIOS settings to their factory defaults Res

92www.gateway.comOpening the BIOS Setup utilityThe BIOS Setup utility stores basic settings for your server. These settings include basic hardware con

93www.gateway.comUpdating the BIOSIf you need a new version of the BIOS, you can download the BIOS update from Gateway, then install the new version f

94www.gateway.com3 Remove the jumper across pins 1-2 of jumper J1A4 (at the left back of the system board), then place the jumper across pins 2-3.4 Fo